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All orders through Guiding Glow Candle Co. are processed in the order in which they are received and are shipped via USPS Priority Mail from our studio in Los Angeles, CA for a $7 flat rate. Orders can be expected to arrive 3-7 business days after your order is placed. If you'd like expedited shipping, please select that option at checkout, and note that changes in speed will affect shipping costs.  If you need your products by a certain date, make sure to order them far enough in advance to allow for any postal delays, should they occur. During the holidays or a natural event, USPS may experience delays beyond our control. 

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ORDER PROCESSING

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Orders are usually processed within 1-3 business days from the time the order is placed. During high volume times, such as the holidays or wedding season, please allow an extended processing time of 7-10 business days. Be sure to include the correct shipping address before placing order, as we are not responsible for packages delivered to an incorrect address provided by the customer. We will contact you via email if there are any issues with your order.

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TRACKING YOUR PACKAGE

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Once your order is placed, you'll receive a confirmation email, and you'll receive another email with tracking information once your order is shipped. 

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PACKAGING

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We work with USPS to ensure that every package is carefully wrapped, but every once in a while issues happen beyond our control. We are not responsible for any damage accrued during handling, but we will work with you to remedy issues should they occur.

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LOST OR STOLEN PACKAGES

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 Please note that we are not responsible for any packages that have been marked as delivered that may appear to be stolen. We recommend minimizing the time your package remains outside to prevent theft or damage due to extreme weather conditions. Always check with your local Post Office to see if they are holding your package there for you first. If you believe your package has been stolen, please file a complaint with the US Postal Inspector and local police department to report any theft. Please provide photos of your damaged items to help us accurately file a claim.

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INTERNATIONAL SHIPPING

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We currently ship within the United States. We do not currently offer international shipping, but check back with us for any updates!